1. Terms and Conditions of Use

1.1 Scope

These Terms and Conditions govern the use of the website arndentallab.com (the “Website”), owned and operated by Prismatic Dent SRL, headquartered in Timisoara, Aleea Martir Istvan Andrei no. 10-14, S.A.D, Ground Floor, C, registered in the Unique Registry of Medical Offices under no. U43901, with Unique Registration Code 43781495 (the “Medical Office”).

Accessing and using this Website implies your unconditional acceptance of these Terms and Conditions. If you do not agree, please refrain from using the Website.

1.2 Services and Content

  • The Website provides information about our dental laboratory services and allows you to contact us.
  • The information presented is general in nature and does not replace a medical consultation.
  • We may update or modify the content at any time without prior notice.

1.3 User Responsibilities

Users agree to:

  • Use the Website lawfully and respectfully.
  • Provide accurate and truthful details when completing contact forms.
  • Avoid any attempts to damage, overload, or interfere with the Website.

1.4 Intellectual Property

All materials on the Website (texts, graphics, logos, photos) are protected by intellectual property laws. You may not copy, reproduce, or distribute them without our prior written consent.

1.5 Liability

  • We strive to keep information accurate and the Website available, but we cannot guarantee uninterrupted access or complete accuracy.
  • We are not responsible for damages caused by external links or third-party websites.

1.6 Governing Law and Changes

  • These Terms are governed by applicable Romanian law, unless mandatory consumer protection rules apply.
  • We may modify these Terms at any time by publishing the updated version on this page.
  • Continued use of the Website constitutes acceptance of the changes.

2. Cookie Policy

2.1 What Are Cookies?

Cookies are small files stored on your device when you visit our Website. They help us improve site functionality, security, and user experience.

2.2 Types of Cookies We Use

  • Necessary cookies – required for the Website to function (e.g., navigation, form submissions).
  • Analytics cookies – help us understand how visitors use our Website so we can improve it.
  • Marketing cookies – may be used to deliver relevant information, only with your consent.

2.3 Duration

  • Session cookies are temporary and deleted when you close your browser.
  • Persistent cookies remain stored until they expire or you delete them manually.

2.4 Third-Party Cookies

Some cookies may come from third-party providers such as analytics services. These providers may process your data under their own privacy policies.

2.5 Managing Cookies

  • You can control or disable cookies in your browser settings.
  • Disabling necessary cookies may affect the proper functioning of the Website.

3. Personal Data Processing Policy (GDPR)

3.1 Data Controller

The operator of arndentallab.com is the data controller responsible for processing personal data in line with the General Data Protection Regulation (GDPR).

3.2 What Data We Collect

  • Identification and contact data (name, phone number, email).
  • Information provided through contact or appointment forms.
  • Technical data (IP address, device/browser details, pages visited).
  • Any additional information you choose to provide.

3.3 Why We Process Your Data

We process personal data only for legitimate purposes, such as:

  • Responding to your inquiries and appointment requests.
  • Providing and improving our services.
  • Ensuring Website security and preventing misuse.
  • Complying with legal obligations.
  • Sending relevant communications (only with your prior consent).

3.4 Legal Grounds

Depending on the purpose, processing may be based on:

  • Your consent.
  • Our contractual obligations.
  • Our legitimate interest in providing services securely.
  • Legal requirements.

3.5 How Long We Keep Data

We keep personal data only as long as necessary to fulfill the purposes above, or as required by law. After this period, your data will be securely deleted or anonymized.

3.6 Data Sharing

We may share your data with:

  • Service providers that help us operate the Website (hosting, analytics, communication tools).
  • Authorities or institutions, if legally required.
    We will never sell your personal data.

3.7 Your Rights

Under GDPR, you have the right to:

  • Access, correct, or update your personal data.
  • Request deletion (“right to be forgotten”).
  • Restrict or object to processing.
  • Withdraw consent at any time (where processing is based on consent).
  • File a complaint with a data protection authority.

4. Contact

If you have any questions about this policy or wish to exercise your rights, please contact us: